This shipping policy explains how RL Organics gets your order from our studio to your door. Every order is handcrafted in small batches, so we take care to get it packed and on its way to you as quickly as possible without rushing the quality.
Processing Time
Orders are typically processed and shipped within 2–3 business days. During new collection launches or holiday periods, please allow up to 5 business days for processing. Orders placed on weekends or holidays begin processing the next business day.
How We Package Your Order
Every order is hand-packed with care using recycled and recyclable materials wherever possible. Bar soaps are wrapped to stay fresh in transit, body scrubs are sealed and cushioned, and bath fizzers get extra padding so they arrive in one piece and ready for their first soak.
Shipping Rates & Free Shipping
We offer free standard shipping on all orders over $75. Orders under $75 are charged a flat shipping rate calculated at checkout based on your location and order weight. You can preview your exact shipping cost before entering payment details in the cart.
Delivery Estimates
Once shipped, most domestic orders arrive within 5–7 business days. Delivery times may vary slightly depending on your location and the carrier’s current volume, especially around major holidays.
Order Tracking
You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves our studio. You can also track most domestic packages directly through USPS Tracking. If you don’t see your confirmation email, check your spam folder or reach out and we’ll resend it.
Address Accuracy
Please double-check your shipping address at checkout — we ship exactly to what’s entered on the order. If a package is returned to us as undeliverable due to an incorrect address, we’re happy to reship once the correct address is confirmed, though a second shipping charge may apply.
Where We Ship
At this time, we ship within the United States. If you’re outside the US and would love to place an order, contact us — we’re happy to see what we can work out.
Holiday & Peak Season Shipping
During November and December, carrier volume runs high and delivery estimates can extend beyond our usual timelines. We recommend placing holiday orders early, and we’ll always post any seasonal cutoff dates on our homepage as they approach.
Lost or Missing Packages
If tracking shows your package as delivered but you can’t locate it, check with neighbors and building management first, as carriers sometimes mis-scan a delivery. If it’s genuinely missing, let us know within 10 days of the delivery date and we’ll open a claim with the carrier and make it right.
Delays
Occasionally, weather, holidays, or carrier volume can affect delivery times beyond our estimates. We appreciate your patience and are always happy to help track down a delayed package.
Questions about your shipment? Contact us with your order number and we’ll look into it right away, or check our FAQ page for quick answers.