Our returns and exchanges policy exists to keep things fair and simple. Because our soaps, scrubs, and bath products are handmade and intended for personal use, we handle returns a little differently than a typical retailer — here’s how it works.
Unopened, Unused Products
If you’d like to return an unopened, unused item, we accept returns within 14 days of delivery for store credit or an exchange. Items must be in their original packaging and in resellable condition.
Opened or Used Products
For hygiene and safety reasons, we’re unable to accept returns or exchanges on opened or used bath, body, and skincare products unless the item arrived damaged or defective. This keeps every product we sell safe and sanitary for the next customer.
Exchanging for a Different Scent or Size
Want to trade an unopened item for a different scent or size instead of a refund? Let us know within 14 days of delivery and we’ll happily process it as an exchange rather than a return — just cover the cost of return shipping if applicable.
Damaged or Defective Items
If your order arrives damaged or something isn’t right, let us know within 7 days of delivery with a photo of the item and packaging. We’ll send a replacement or issue a full refund — no need to ship anything back.
How to Start a Return
- Email us at hello@rlorganics.com with your order number and reason for the return
- We’ll confirm eligibility and send return instructions if applicable
- Store credit or exchanges are processed within 5 business days of us receiving your return
Return Shipping Costs
Customers are responsible for return shipping costs on eligible unopened returns and exchanges, except in cases of damaged, defective, or incorrect items, where RL Organics covers the cost.
Refund Method & Timing
Approved refunds are issued as store credit by default so you can use them right away in the shop. If a refund to your original payment method is needed instead, just mention it when you reach out and we’ll process it within 5–7 business days of approval.
Gift Returns
Received an RL Organics product as a gift? We’re happy to help with an exchange or store credit — just reach out with the order number if you have it, or the name it was ordered under, and we’ll take it from there.
Final Sale Items
Items marked as final sale, clearance, or part of a limited seasonal collection are not eligible for return or exchange.
Need help with an order? Get in touch and we’ll take care of you, or browse our FAQ page for quick answers.