Legal

RL Organics Privacy Policy

Effective date: July 29, 2026 · Last updated: July 29, 2026

RL Organics (“RL Organics,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit rlorganics.com, purchase our products, subscribe to our communications, contact us, attend an event, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with RL Organics, we may collect the following information.

Information You Provide

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order information, such as the products you purchase, order history, gift messages, delivery instructions, and returns or refund requests.
• Account information, if customer accounts are offered, such as login credentials, saved addresses, preferences, and purchase history.
• Communication information, including messages, product questions, reviews, survey responses, and customer-service correspondence.
• Marketing preferences, including email or text-message subscription choices and records of consent.
• Event and wholesale information, such as registration details, business contact information, resale documentation, and information submitted through wholesale or vendor inquiries.
• Content you submit, such as reviews, photographs, testimonials, or social-media content that you choose to share with us.

Please do not submit medical records, diagnoses, or other sensitive health information through product reviews, website forms, or general customer-service channels. Any information you voluntarily provide about allergies, sensitivities, or product preferences will be used only to respond to your request and should not be treated as medical advice.

Payment Information

Payments are processed by our ecommerce and payment providers, including Stripe, WooPayments, and Klarna. We may receive limited transaction information, such as payment status, card type, billing details, and a transaction identifier. We do not intend to store complete payment-card numbers or security codes on RL Organics systems.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

• IP address;
• device and browser type;
• operating system;
• referring and exit pages;
• pages viewed and links selected;
• approximate location derived from an IP address;
• date, time, and duration of visits;
• shopping-cart activity; and
• cookie, pixel, or similar technology identifiers.

Information From Other Sources

We may receive information from service providers and business partners, including ecommerce platforms, payment processors, shipping providers, email or text-marketing providers, analytics services, social-media platforms, event organizers, and advertising partners.

2. How We Use Personal Information

We may use personal information to:

• operate and improve our website and business;
• process, fulfill, ship, and track orders;
• provide customer service;
• manage returns, exchanges, refunds, and product concerns;
• create and maintain customer accounts;
• communicate about orders, accounts, policies, or service updates;
• send promotional communications when permitted by law;
• personalize product recommendations and website experiences;
• understand how customers use our website;
• develop products, collections, educational content, and customer experiences;
• administer reviews, surveys, promotions, events, or loyalty programs;
• support wholesale, vendor, and business relationships;
• detect fraud, misuse, security incidents, and prohibited activity;
• comply with legal, tax, accounting, safety, and recordkeeping obligations;
• establish, exercise, or defend legal claims; and
• complete a merger, financing, acquisition, reorganization, or sale of business assets.

RL Organics does not use information submitted through customer-service channels to diagnose, treat, prevent, or cure a medical condition.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to keep the website functioning, remember preferences and shopping-cart selections, measure website performance, understand visitor activity, and—if enabled—support personalized advertising.

You can control some cookies through your browser settings and any cookie-preference tool available on our website. Blocking certain cookies may prevent parts of the website from functioning properly.

Where required by applicable law, we will request consent before using nonessential cookies.

4. How We Disclose Personal Information

We may disclose personal information to:

• Ecommerce and hosting providers that operate our website or online store;
• Payment processors that complete transactions;
• Shipping and fulfillment providers that deliver purchases;
• Customer-service providers that help us respond to inquiries;
• Email and text-message providers that deliver communications;
• Analytics and advertising providers, if those services are enabled;
• Professional advisers, including accountants, insurers, consultants, and legal counsel;
• Government bodies or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, and security;
• A successor or transaction participant in connection with a merger, financing, reorganization, acquisition, bankruptcy, or sale of business assets; and
• Other parties at your direction or with your consent.

We do not disclose customer passwords or complete payment-card information to advertisers.

RL Organics does not sell personal information or share it for cross-context behavioral advertising.

5. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. We may still send non-promotional communications concerning orders, transactions, accounts, safety notices, or our ongoing business relationship.

You may opt out of promotional text messages by replying STOP. Message and data rates may apply. Consent to receive promotional text messages is not a condition of purchase.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary according to the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we take reasonable steps to delete, destroy, or de-identify it.

7. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. Nevertheless, no online service, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you suspect unauthorized account activity.

8. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• obtain a portable copy of certain information;
• opt out of certain targeted advertising, sharing, or sales;
• limit certain uses of sensitive personal information;
• withdraw consent where processing is based on consent; and
• appeal our response to a privacy request.

To submit a request, contact us using the details in Section 14. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right. Some rights are subject to exceptions, and these rights do not apply in every jurisdiction.

9. California Privacy Notice

This section applies only if RL Organics is subject to the California Consumer Privacy Act, as amended (“CCPA”), and only to individuals covered by that law.

In the preceding 12 months, RL Organics may have collected the categories of personal information described in Section 1 from customers, website visitors, service providers, social-media platforms, business partners, and information generated through customer transactions and interactions.

We use this information for the business and commercial purposes described in Section 2 and may disclose it to the categories of recipients described in Section 4.

California residents may have rights to know, access, correct, or delete certain personal information and to opt out of its sale or sharing. They may also have the right to limit certain uses of sensitive personal information and to receive information concerning our practices during the preceding 12 months.

We do not knowingly sell or share the personal information of consumers under 16 without the required authorization.

10. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may link to third-party websites, social-media platforms, payment services, or other services that RL Organics does not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting personal information.

12. International Visitors

RL Organics is based in the United States. If you access our services from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations. The revised policy will be posted on this page with an updated “Last updated” date.

If a change materially affects how we use personal information, we will provide additional notice when required by law.

14. Contact RL Organics

For questions or privacy requests, contact:

Please use the subject line “Privacy Request” when contacting us about your personal information.