This RL Organics FAQ page answers the questions we hear most often about orders, shipping, ingredients, returns, and Bloom Rewards. Can’t find what you’re looking for? Reach out and we’ll help directly.
Orders & Shipping
How long does shipping take?
Orders ship within 2–3 business days and arrive within 5–7 business days depending on your location. Free shipping applies to all orders over $75. See our full Shipping Policy for details.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, email us right away and we’ll do our best to adjust or cancel it before it heads out.
Do you ship internationally?
Currently we ship within the United States only. Reach out if you’re outside the US — we’re happy to see what’s possible.
Do you offer local pickup?
At this time all orders ship directly to you — we don’t currently offer local pickup, but it’s something we may add as we grow.
Ingredients & Safety
Are your ingredients natural?
Yes — every RL Organics product is handcrafted with natural, plant-based ingredients and essential oils. No synthetic fillers, ever.
Are your products safe for sensitive skin?
Most of our soaps are formulated to be gentle on sensitive skin. If you have specific allergies or concerns, check the ingredient list on each product page or reach out before ordering.
Where can I find ingredient lists?
Full ingredient lists are listed on every individual product page in the Shop. Can’t find what you’re looking for? Send us a message.
How should I store my soap and bath products?
Keep bar soaps on a well-draining dish between uses to help them last longer, and store bath fizzers and scrubs somewhere cool and dry, away from direct moisture.
Returns & Exchanges
What’s your return policy?
Unopened, unused items can be returned within 14 days for store credit or exchange. Due to hygiene reasons, opened products can only be returned if damaged or defective. See our full Returns & Exchanges policy for details.
My order arrived damaged — what do I do?
Email us within 7 days of delivery with a photo of the item and packaging, and we’ll send a replacement or refund right away.
Bloom Rewards
How do I earn points?
Create a free account, shop, follow us on social media, and celebrate your birthday with us — all of it earns points toward discounts. See our Loyalty Club page for the full breakdown.
Wholesale
Do you offer wholesale pricing?
Yes! We partner with select boutiques and spas. Reach out through our Contact page with a bit about your business and we’ll follow up with details.